OUR STORY
From Vancouver, with intention
Emma & Owen was born on the West Coast, from a love of clothing that feels as good as it looks. We make considered, easy-to-wear pieces in natural fabrics — designed for real life, from the seawall to the city and everywhere in between.
Frequently Asked Questions
Do you offer free shipping across Canada?
Yes. Shipping is complimentary on every order across Canada, with no minimum spend. Your total at checkout is the price plus any applicable taxes only.
How long will my order take to arrive?
Orders placed before 2:00 PM PT on a business day are processed the same day (Monday–Friday) and typically arrive within 5–9 business days, depending on your province. You’ll receive a tracking link by email the moment your parcel ships.
What is your return policy?
You can return unworn items in their original condition within 30 days of delivery for a full refund to your original payment method. Simply email us and we’ll guide you through it.
Are there any restocking or hidden fees?
Never. We do not charge restocking fees or any hidden handling costs. Returns within our 30-day window are always free of restocking charges.
How do I track my order?
Head to our Track Your Order page, or use the tracking link in your shipping confirmation email to follow your parcel every step of the way.
How do I choose the right size?
Every product page includes a detailed size guide. If you’re between sizes or unsure, email us at support@emmaowen-vancouver.com and we’ll help you find the perfect fit.
