Shipping & Delivery
Where do you ship?
We offer complimentary shipping right across Canada.
How long does delivery take?
Orders are processed within 1–2 business days and typically arrive within 5–9 business days, depending on your location.
Will I be able to track my order?
Yes. You will receive a tracking link by email as soon as your order ships.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery on unworn items in their original condition. See our Returns & Refunds policy for full details.
How do I start a return?
Email support@emmaowen-vancouver.com with your order number and we will guide you through it.
Sizing & Product
How do your sizes run?
Our pieces are designed for an easy, relaxed fit. Each product page includes specific sizing guidance.
How should I care for my pieces?
Care instructions are noted on each product page and on the garment label. As a rule, gentle washing keeps natural fabrics looking their best for longer.
Orders & Payment
Which payment methods do you accept?
We accept all major credit cards and secure express checkout options.
Can I change or cancel my order?
Contact us as soon as possible at support@emmaowen-vancouver.com. If your order has not yet shipped, we will do our best to help.