This Payment Policy explains how payments are processed when you shop with Emma & Owen at emmaowen-vancouver.com.
Accepted payment methods
We accept Visa, Mastercard, American Express, Discover, Diners Club, and UnionPay, as well as Apple Pay, Google Pay, and Shop Pay. Available methods are displayed at checkout.
Currency
All prices and charges are processed in Canadian dollars (CAD). Any applicable local sales taxes are calculated and shown at checkout before you confirm your order.
When you are charged
Payment is authorised and captured when you place your order. No order is created or dispatched until payment has been successfully authorised.
Payment security
Our checkout is protected with industry-standard SSL encryption and is PCI-DSS compliant. Your card details are processed directly by our payment providers and are never stored on our servers. We do not have access to your full card number.
Fraud prevention
To protect our customers, orders may be screened for fraud. We reserve the right to cancel or hold any order where fraud is suspected, or to request additional verification before dispatch.
Failed or declined payments
If your payment is declined, please verify your card details, billing address, and available funds, or try an alternative payment method. If problems persist, contact your bank or reach us at support@emmaowen-vancouver.com and we will be glad to help.
Taxes & duties
Applicable Canadian sales taxes are shown at checkout. As we ship within Canada, no import duties apply.
Emma & Owen
Vancouver, British Columbia, Canada
Email: support@emmaowen-vancouver.com
Customer service hours: Monday–Friday 9:00–17:00, Saturday–Sunday 11:00–16:00 (PST)
Average response time: within 24 hours